Our team is up for every job, managing projects with the skill and experience our clients have come to expect. Please get in touch to learn more about our team, our company or for details about the services we provide.
Customer Satisfaction
![](https://www.masatradingplc.com/wp-content/uploads/2023/03/Customer-Satisfaction.jpg)
Our team is up for every job, managing projects with the skill and experience our clients have come to expect. Please get in touch to learn more about our team, our company or for details about the services we provide.
Masa Trading PLC Masa Trading PLC is one of the high profiled and leading companies in the Ethiopian hotel (Cassiopeia Hotel) industry. Masa Trading PLC export coffee, oil seeds, pulses and other more and we import ,Steels, Soup noodles 8020 and Different Chemicals Jade pite …
Our organizational structure clearly shows the relationships among our employees’ with different roles. After deeply studying the nature of our business, we adopt a structure with line and staff authority. As seen from the chart below, the departments with line authority are Marketing Department, Purchasing …
Our vision is to achieve sustainable growth with a national and international market presence for all our service offerings.
Our mission is to provide a superior quality, cost effective end to end export and import service, through strong customer focus, continuous improvement, reliability and trust – consistently exceeding our customers’ expectations.
Our Quality Objectives on Time Delivery, Customer Satisfaction, improve Freight quote to order conversion rate and Cost of Internal Quality.
It is the policy of Masa Trading PLC to supply its customers with products and services in compliance with requirements, to maintain its quality management system in accordance with its requirements.
Our values state how our managers and staffs should behave themselves, how they should provide services, and what kind of company culture they should build to help Masa Trading achieve its mission and Vision. Our values address respect for the interests of our key organizational …
Establish a well-functioning long-lasting relationship with our clients to generate repeat business and secure well enough reputation.
Sentayehu Abebaw Owner and General Manager